Returns & Exchanges
At Heat Up, we want you to look and feel your best, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your style remains fire, so we have streamlined the process to get your refund or replacement processed quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing